VR4VET

Objectives
VR4VET
– promotes innovation and increases the attractiveness of vocational education by improving training in customer service in different VET sectors providing a safe WBL through the use of virtual reality.
– addresses the digital transformation in VET schools and companies developing digital skills of VET teachers, VET learners and companies´ staff.
– adapts VET labour market needs through new ways of engaging with employers with the use of digital technologies.

Activities
VR4VET will
– develop a VR environment with 4 scenarios adapted to VET related to the service sector (hospitality, retail, consultancy and beauty care)
– develop 3 scripted customer service situations for each scenario.
– pilot the VR environment and the scenarios with VET teachers and students.
– train VET teachers in the use of VR for learning customer service.
– create a handbook for the VR4VET environment and scenarios.
– develop and follow up using an impact tool and a sustainability plan.

Impact
– VR4VET environment for practising customer service situations with 4 different virtual spaces adapted to different contexts.
– 12 different scripted, challenging customer service scenarios.
– A training programme and training materials on the use of the VR environment and scenarios, piloted during the project.
– A handbook for teachers on how to use the environment and scripted scenarios, including full user guide for the environment, guides for all 12 scenarios and best practice examples.