Permanent Improvement policy

TKNIKA, RESEARCH AND INNOVATION CENTRE APPLIED TO VOCATIONAL TRAINING, has defined quality management as a fundamental part of its policy and strategy, and has adopted quality-based management systems as reference models for management and organization. The main points of reference are the management model EFQM, the quality assurance system based on Standard UNE-EN ISO 9.001 and Standard UNE166002 for R+D+i management.
More specifically, TKNIKA has adopted quality and applied innovation as an action philosophy identified in our Mission, Vision, and Values.
These Principles are rolled out through the following processes and projects:

• Implementation and development of a quality management system according to Standard UNE-EN ISO 9001
• Implementation and development of an innovation management system according to Standard UNE 166002
• Implementation and development of an integrated quality and innovation system according to Standards UNE-EN ISO 9001 and UNE 166002
• Implementation and development of an Innovation Vision, Strategy, and Policy.
• Implementation of a Permanent Improvement policy.
• Review of the management system and periodical process updating.
• Internal and external management system audits.
• Tknika declares its commitment to fulfill the requirements stipulated by the two reference standards.
• Tknika also declares its commitment as an organization to permanently improve the management system.
• Tknika commits to fulfill legal requirements and applicable regulations, as well as other requirements voluntarily undertaken.

Moreover, this Policy is rolled out through the annual plans by formulating and meeting objectives. These objectives are quantifiable and can be measured with indicators. All of them are quality and innovation objectives whose degree of compliance shall be periodically assessed.
The commitment to quality affects the entire organization. Everyone at Tknika accepts this commitment and their responsibility in meeting the established requirements and agrees to actively participate in improving quality.
Tknika guarantees that everyone at the organization meets the skill profiles required and that they are competent to carry out their roles. Tknika plans and carries out actions to update and improve skill levels for all its people.
Client orientation is a basic principle assumed by all people at Tknika and in all of the organization’s activity. This all takes shape in the planning, development and offering of innovative projects and services with high added value for interested parties.
Tknika’s Management provides the resources and means necessary to reach the objectives and results established.